Questions, answered.
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Ordering and payment
Add pieces to your bag, then check out. You need an account to check out, which also lets you track orders and keep a wishlist. Create an account.
Pay securely online with UPI, cards or net banking, or choose cash on delivery. Cash on delivery adds a ₹49 fee and is available for orders up to ₹15,000 on cash-on-delivery PIN codes.
Yes. All prices are in rupees and inclusive of GST. The GST inside each price is shown at checkout, and a GST-compliant tax invoice is emailed with every confirmed order. Shipping and any cash on delivery fee are shown separately.
Your order is confirmed once payment is captured (or, for cash on delivery, when you place it) and you receive the confirmation email with your order ID, which looks like ASC000128. Until then we may decline or change an order, for example if a piece sold out.
Delivery
Across India, to about 26,000 PIN codes. Orders ship from our fulfilment centre in Ahmedabad, Gujarat.
We pack orders within 24 to 48 hours of payment confirmation, longer during major festival sales. Standard delivery then takes 3 to 5 business days. Express Metro takes 1 to 2 business days in select Delhi NCR, Mumbai, Bengaluru, Pune, Hyderabad and Chennai PIN codes, for orders placed before 12:00 PM IST. Remote regions served by India Post take 7 to 12 business days.
Standard delivery is free above ₹999 and ₹99 otherwise. Express Metro is ₹199. The exact options and fees for your PIN code appear at checkout. Full details are in the shipping policy.
Use order tracking with your order ID, or open the order in your account. When the courier collects your parcel we email the courier details and tracking number.
Couriers make up to 3 delivery attempts on separate business days. After that, or if the address is invalid, the parcel returns to us. Please give a complete address, because it cannot be changed once the parcel is dispatched.
Returns and exchanges
Yes, within 30 days of delivery, if the piece is unused, unworn, unwashed, with its tags and in its original packaging. Innerwear cannot be returned for hygiene reasons, and deep clearance items marked as final sale cannot be returned. Read the return and refund policy.
Open the order in your account and choose Request return. We approve it within 24 hours and arrange a free pickup in most PIN codes. Where pickup is not available you ship it yourself and we reimburse the courier cost up to ₹150.
Yes. One free size exchange is included within the 30-day window, with pickup and delivery of the new size at no charge. If the size you want is out of stock, you get a full refund.
Contact us within 72 hours of delivery with photos or an unboxing video. You get a full refund, including the original shipping charge.
After the piece passes our quality check: UPI and wallets take 2 to 5 business days, cards and net banking 5 to 7 business days, and cash on delivery orders 7 to 10 business days by bank transfer.
Cancellations
Yes, within 24 hours of placing it or before it is packed, whichever comes first. Open the order in your account and choose Cancel order. The cancellation policy has the details.
You can accept delivery and return it within the return window, or refuse delivery at your door. A refused prepaid parcel is refunded after it reaches us, less the original shipping fee.
Yes, if that item has not been packed. Email official@asclothing.shop with the order ID, the product name and the size.
Your account and privacy
Use reset your password and we will email you a link.
Only if you opt in, at sign-up or in your account settings. You can change it at any time. Order emails are always sent.
To fulfil your orders, send order emails, prevent fraud and meet tax rules. We do not sell it. The privacy policy explains what we hold, for how long, and your rights.